At Picnic Events Co., we’re committed to creating magical moments in the Mexican Caribbean. Whether you’re planning a surprise proposal, a luxury picnic, or a special celebration, understanding our booking policies ensures a smooth and delightful experience.
DEPOSIT AND PAYMENT
- A 50% deposit is required to secure your booking
- We accept all major credit and debit cards via Mercado Pago, as well as bank transfers
- Direct bank transfers and cash payments are also accepted
- We collect the remaining balance 48 hours before your event. It must be paid in full no later than 24 hours before the event starts, regardless of payment method. If your quote sets an earlier payment date, that date still applies.
Please note:
- All prices are listed in Mexican Pesos (MXN).
- For cash payments in USD, the applied exchange rate is 16 MXN per 1 USD.
- Electronic payments (card, bank transfer, Mercado Pago or Stripe) are subject to +16% IVA and a 5% transaction fee.
- Cash payments in MXN are exempt from transaction fees and may avoid tax charges.
CANCELLATION POLICY
- Cancellations must be made at least 7 days before your event
- The deposit is non-refundable
- For weather concerns, rescheduling must be requested at least 24 hours in advance
- Same-day cancellations or changes are not accepted under any circumstances
RESCHEDULING
- Changes to date or time must be requested at least 5 days before your event
- Weather-related rescheduling requires 24-hour notice
- Rescheduling is subject to availability and the new date must be within 3 months of the original booking
- Events can only be rescheduled one time
- For requests made close to the event date, rescheduling fees may apply as a percentage of the final package price, as late changes affect both our team and third-party providers
EQUIPMENT CARE
- All equipment and materials remain the property of Picnic Events Co.
- Items must be returned in their original condition
- Damages or losses will incur additional charges
- Stains requiring dry cleaning (such as red wine) incur a 250 MXN fee
- We reserve the right to assess additional cleaning or replacement fees for damaged items
IMPORTANT NOTES
- Bookings are considered confirmed only after deposit payment
- A detailed receipt will be provided upon booking confirmation
Ready to Create Your Perfect Moment?
Explore our signature services or contact us to start planning your unforgettable experience in paradise.