At Picnic Events Co., we’re committed to creating magical moments in the Mexican Caribbean. Whether you’re planning a surprise proposal, a luxury picnic, or a special celebration, understanding our booking policies ensures a smooth and delightful experience.
DEPOSIT AND PAYMENT
- A 50% deposit is required to secure your booking
- We accept all major credit and debit cards via Mercado Pago, as well as bank transfers
- Direct bank transfers and cash payments are also accepted
- The remaining balance is due on the event day (cash) or one day before (online payment)
Please note:
- All prices are listed in Mexican Pesos (MXN).
- For cash payments in USD, the applied exchange rate is 16 MXN per 1 USD.
- Electronic payments (card, bank transfer, Mercado Pago or Stripe) are subject to +16% IVA and a 5% transaction fee.
- Cash payments in MXN are exempt from transaction fees and may avoid tax charges.
CANCELLATION POLICY
- Cancellations must be made at least 7 days before your event
- The deposit is non-refundable
- For weather concerns, rescheduling must be requested at least 24 hours in advance
- Same-day cancellations or changes are not accepted under any circumstances
RESCHEDULING
- Changes to date or time must be requested at least 5 days before your event
- Weather-related rescheduling requires 24-hour notice
- Rescheduling is subject to availability and the new date must be within 3 months of the original booking
- Events can only be rescheduled one time
- For requests made close to the event date, rescheduling fees may apply as a percentage of the final package price, as late changes affect both our team and third-party providers
EQUIPMENT CARE
- All equipment and materials remain the property of Picnic Events Co.
- Items must be returned in their original condition
- Damages or losses will incur additional charges
- Stains requiring dry cleaning (such as red wine) incur a 250 MXN fee
- We reserve the right to assess additional cleaning or replacement fees for damaged items
IMPORTANT NOTES
- Bookings are considered confirmed only after deposit payment
- A detailed receipt will be provided upon booking confirmation
Ready to Create Your Perfect Moment?
Explore our signature services or contact us to start planning your unforgettable experience in paradise.